Frequently Asked Questions

You can initiate a return within 7 days of receiving your order. The product must be unused, undamaged, and in its original packaging. Please note that customized products and clearance items are non-returnable. To start a return, please email us at evianhelpdesk@gmail.com.

Orders are typically dispatched from our Surat warehouse within 2-3 business days. Estimated delivery times are:

• Metros: 3-5 business days
• Other Cities: 5-8 business days

Please note these are estimates and can vary based on your location.

Yes, we offer customization options for bulk and corporate orders. You can tailor our products with your choice of colors and materials to match your brand identity. Please contact our team for a custom quote.

We stand by the quality of our products. Most of our chairs come with a manufacturer's warranty that covers defects in materials and workmanship. The specific warranty period can be found on the individual product page. Typically, this is a 3-year warranty.

Generally, orders of 10 or more of the same item are considered bulk orders and are eligible for special pricing. However, this can vary. We recommend contacting our B2B team via the "Bulk Order" page for a custom quote for your specific needs.

All Evian World products are proudly designed and manufactured in our facility in Surat, Gujarat, India. We are committed to supporting local craftsmanship and ensuring the highest standards of quality.