Return & Refund Policy

At Evian World LLP, we strive to deliver premium quality office chairs and furniture. If you are not completely satisfied with your purchase, we’re here to assist with a smooth and transparent refund process. You can initiate a return within 7 days of receiving your order.

Eligibility for Refund

• The product must be unused, undamaged, and returned in its original packaging.
• Proof of purchase (invoice or order confirmation) is required.

Non-Returnable Items

• Customized or made-to-order products.
• Products damaged due to misuse or improper assembly by the customer.
• Clearance or sale items.

Return Process

• Email us at evianhelpdesk@gmail.com with your order details and reason for return.
• Our team will review your request and guide you through the next steps.
• Upon approval, you can either drop the product at our facility or we’ll arrange a pickup (charges may apply based on location).

Refunds

• Once we receive and inspect the returned product, we will notify you about the status.
• If approved, your refund will be processed to the original method of payment within 7–10 business days.
• Shipping and handling charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged during shipping. Contact us within 48 hours of delivery to report such issues.

Late or Missing Refunds

• If you haven’t received your refund within 10 days, please check your bank or contact your payment provider.
• Still no updates? Contact us at evianhelpdesk@gmail.com for assistance.

Contact Us

For any queries regarding returns or refunds, feel free to contact our support team at evianhelpdesk@gmail.com or call us at +91-XXXXXXXXXX.